Terms of Service

These terms govern your use of Mouf, a service that connects local businesses with people who refer customers to them ("Power Partners"). By creating an account you agree to these terms.

1. Accounts

• You must be at least 18 and able to form a binding contract.
• Give accurate information and keep your password secure. You are responsible for activity on your account.
• Business accounts are reviewed by Mouf before they can receive leads.

2. Referrals and consent

• Only refer people you know who have told you they want to hear from the business.
• When you submit a referral you confirm you have that person's permission to share their name, email and phone number with Mouf for this purpose.
• Mouf contacts the person to confirm they agree before any business sees their details. If they decline, do not respond, or cannot be reached, the referral is closed and no payment is due.
• Fake, duplicate, self-referred or unsolicited referrals are not allowed and may lead to account closure.
• Text messages Mouf sends to referred people are covered by our SMS terms.

3. Money

• Businesses fund a prepaid balance by card. The balance can only be used to pay for leads on Mouf. Unused balance may be refunded to the original card on request.
• Each offer states what a lead is worth at the five star level. A partner earns 20% of that amount per star (from 20% at one star to 100% at five stars). The business pays the partner's share plus a Mouf platform fee shown before it funds its balance.
• Funds for a lead are reserved when it is submitted and paid to the partner when the business accepts it, or automatically if the business does not respond within the review window. If the business disqualifies the lead and it is not overturned, the reserved funds return to the business.
• Partner earnings are held for a short period before they can be withdrawn and are paid out through our payment processor. Partners are responsible for their own taxes and may be asked for tax information.

4. Disputes

A partner may ask Mouf to review a disqualified lead within the dispute window. Mouf reviews the information available, including the lead's own responses, and its decision about where the reserved funds go is final.

5. Promotions and rewards

• Mouf and businesses may run promotions that pay partners a bonus or lower the fee for a set time. The terms that apply to a lead are the ones in effect when it was submitted. A promotion can end early; leads already submitted keep its terms.
• A business's own bonus is paid from its balance. A Mouf bonus is paid by Mouf. Neither is charged a Mouf fee.
• Businesses may offer rewards that partners buy with available earnings. The business is responsible for honoring a reward when the partner shows a valid code. Codes can't be exchanged for cash. If a business can't honor a code, or it expires unused, Mouf may refund the earnings from the business's balance.

6. The feed

• Posts and comments are seen by the businesses and partners in your network, and Mouf. Never post anything about a referred person or a lead, or anyone's contact details.
• No spam or advertising unrelated to Mouf, harassment, hate, threats, sexual content, or anything illegal or misleading. Only post photos you have the right to share.
• Anyone can report a post or comment. Reported content may be hidden while Mouf reviews it, and Mouf may remove content, warn authors, or suspend accounts that break these rules.
• You keep ownership of what you post and let Mouf show it to your network as part of the service.

7. Acceptable use

• Do not harass anyone, send spam, or contact a referred person outside the business relationship they agreed to.
• Do not attempt to access other users' data, interfere with the service, or get around its limits.
• We may suspend or close accounts that break these terms. Pending funds may be held while we investigate.

8. Disclaimers and liability

Mouf connects businesses and partners. We do not guarantee that any lead becomes a customer, and we are not a party to any sale between a business and its customers. The service is provided as is. To the extent permitted by law, Mouf's liability for any claim is limited to the fees Mouf received from you in the three months before the claim.

9. Changes

We may update these terms. If a change is material we will notify you by email or in the app before it takes effect. Continuing to use Mouf after that means you accept the updated terms.

10. Contact

Questions about these terms: admin@mouf.app